Give with confidence

Payments on Guess2Give
We use a secure hosting payment page called UPP (Unified Payment Page) provided by our payment partner – Netbanx. It means we do not transmit, store or process any sensitive cardholder data. Netbanx payment processing service is a secure global provider that processes billions of dollars (and pounds) each year across North America and Europe. You can view the levels of security Netbanx provides here.

We are registered with the Internet Authentication Service for Verified by Visa and Mastercard SecureCode and the process itself is triggered and processed by Netbanx.

Guess2Give is committed to being open and honest in all our dealings.

We are members of:

  • The Fundraising Standards Board
  • The Institute of Fundraising

The Fundraising Standards Board (FRSB) & Institute of Fundraising (IOF) work to ensure that organisations raising money for charity from the public do so honestly and properly.

As members of these institutes, we follow their Codes of Fundraising Practice and comply with the key principles embodied in the Codes.

Visit the Fundraising Standards Board or Institute of Fundraising websites for more information.

We’re also licensed and regulated by:

And we’re independently audited by:

We are honest and open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do

We are clear

We are accountable

  • If you are unhappy with anything we’ve done whilst fundraising or using Guess2Give Ltd, you can contact us to make a complaint
  • We have a complaints procedure. Click here to access our complaints page. If we cannot resolve your complaint, we accept the authority of the FRSB or IOF to make a final adjudication.

To register a complaint or concern

We will endeavour to resolve your concern as promptly and as amicably as possible. We have a structured complaints procedure to help us achieve this:

  1. We will acknowledge your query within 14 days, investigate your concern within 30 days and advise you promptly of the outcome.
  2. We use an automated system with every communication we receive being logged and its’ status monitored right through our process to ensure it’s resolved, and resolved quickly.

Click here to go through to our complaints page

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